Terms & Conditions

Arlen Specter US Squash Center  

 Terms & Conditions 

1.0 General Policies  

The Arlen Specter US Squash Center (“Specter Center” or “the Center”) adheres to US Squash policies at all times. The United States Squash Racquets Association (“US Squash”) is committed to providing a safe environment for its members, participants, coaches, officials, and volunteers, and has also made the commitment to uphold the values proposed by the U.S. Olympic and Paralympic Committee’s SafeSport Initiative. Sexual, physical, or emotional abuse, harassment, bullying, or hazing in any form by any US Squash members, participants, coaches, officials, and volunteers is unacceptable and will not be tolerated. When any members, participants, coaches, officials, staff, and volunteers are subjected to sexual, physical, or emotional abuse, harassment, bullying, or hazing in any form, it undermines the mission and values of US Squash. US Squash advocates build strong self-images among the youth participants, strive to promote good sportsmanship throughout the organization and encourage qualities of mutual respect, courtesy, and tolerance.  

All members of the organization, as well as parents, spectators and other invitees are expected to observe and adhere to the principles referenced in the US Squash Policies 

2.0 Facility Policies and Procedural Expectations  

2.1 Hours of Operation  

Though subject to change, the facility hours are:  

Monday – Friday: 6:30 a.m. - 10:00 p.m.  

Saturday and Sunday: 6:30 a.m. -8:00 p.m.  

2.1.1 Inclement Weather 

In case of severe weather, the Specter Center will make every attempt to open on-time and keep the facility open during regularly published hours. Where extraordinary circumstances warrant, due to weather or other unforeseen business interruptions, management reserves the right to close the facility for the safety or our employees, members and guests. Should this occur, management will communicate with the members and employees as quickly as possible.  We will also post closures on the homepage of the website and social media pages. If you have a court booking secured during the closure time, a member of staff will make every effort to contact you directly to let you know it has been cancelled. For most up to date information, please make sure you are signed up for our email distribution list or follow our social media pages.  

2.1.2 Tournaments and Events  

Hours of operation may be adjusted to accommodate needs for tournaments and events.  These circumstances may also impact court availability (see below “US Squash Events”). 

2.2 Treatment of Employees  

Members and guests are prohibited from reprimanding or criticizing the conduct of employees. Any concerns or complaints regarding attitudes and behavior of employees shall be directed to the General Manager or a senior staff member, as soon after the incident as possible, and may be requested to follow-up in writing.  

2.3 Squash Courts Usage  

2.3.1 Reservations  

Members must book squash courts using the Club Locker system. If you are a guest in the Center and wish to book a court, you are required to talk to the front desk attendant and complete the registration process. Open courts are available for drop-in use. Community play is welcomed and available for a nominal fee. Should you wish to book a court and do not have access to Club Locker, please call the front desk so that a waiver and acknowledgement of our policies and procedures can be signed before the time of the reservation.   

Cancellation of a court booking must be made at least four hours before court time. If you cancel a court within the four-hour period, the Specter Center reserves the right to charge a $20 fee for a late or non-cancellation. The goal of our cancellation policy is to ensure that as many courts are available for members and guests as possible.  

2.3.2 Foot and Eyewear Policies  

Shoes – Squash approved footwear is required when on the squash courts at all times, this exclusively includes non-marking squash shoes. Players will not be permitted to be on court unless they are wearing the appropriate footwear, and staff will monitor all courts and enforce this rule at all times. Members and guests acknowledge that they are individually responsible for covering the cost of repairs for damaged or marked courts in the event they do not adhere to this policy.  

Eyewear – The risk of eye injury in racquet sports such as squash is “high” according to the American Academies of Ophthalmology and Pediatrics, the American Optometric Association, and eye care professionals who have studied sports eye injuries. Fortunately, these injuries are almost totally preventable with appropriate protective equipment.  

  • All players and coaches must wear protective eyewear whether playing singles or doubles, hardball or softball squash, during all activities that take place on the court involving racquets and balls at the Specter Center.  
  • The eyewear must meet or exceed the current American Society for Testing and Materials standard (ASTM-F803). To be used in competition, protective eyewear must appear on the ASTM reference listing.  
  • The eyewear must be unaltered and worn over the eyes as designed at all times.  

Selecting protective eyewear that meets or exceeds the ASTM-F803 standard is the responsibility of individual participants. Streetwear spectacles and un-lensed eye protection do not meet the standard. In some cases, eyewear manufacturers may assert their products are compliant with the standard or the products may carry the seal of an independent certifier such as the Protective Eyewear Certification Council. However, US Squash recommends seeking advice from an eyewear professional before buying to ensure that the eyewear meets or exceeds the ASTM-F803 standard.  

2.3.3 Squash Balls  

If a squash ball is hit over the net causing the ball to go behind the court, players will need to source a new / different ball. Members, guests, and staff are not permitted to retrieve the ball for safety reasons.  

2.4 Locker Rooms

The locker room is a central feature in most sports facilities, offering members a convenient place to shower, dress, and store belongings during their activity. Lockers are available for rent, Full Size ($45) or Half Size ($35). Monthly rentals are billed at the beginning of each month and require 30-day notice of cancellation. Guest locker reservations for hourly use are required, if desired. Guest locker reservations are made via the Club Locker reservation system.  We have a limited inventory for day-use rental at $3 per hour, and this is based on a first come first serve basis.  Lockers may be used at one’s own risk and the Specter Center and its agents are not responsible for lost or stolen items.   

All items will be removed from guest lockers at the end of each day. Any items retrieved will be placed in the lost and found for up to one week – please see lost and found section for more details. In the event that a member or guest cannot access their locker, the front desk will verify ownership and use a master key to reopen the locker to retrieve personal items.    

The Specter Center has plans to install bag storage around the courts and common spaces soon.    

2.4.1 Camera Phones  

Camera phones, if used improperly, can threaten the privacy of members, guests, and employees. To protect the privacy of anyone using our facility due to the high risk, cell phone and camera phone usage is banned in locker rooms and restrooms. Should you witness a violation of this policy, please report it immediately to management.  

2.4.2 Children in Opposite-Gender Locker Rooms  

Children over the age of four-years old are not permitted in opposite-gender locker rooms, to avoid the invasion of member and guest’s privacy. There are a number of family assist rooms located in the facility that are accessible to all families.  

2.5 Instruction and Programming Policies  

Only employees are allowed to provide instruction on the Specter Center courts. Members are prohibited from bringing in an outside coach to provide on-court instruction at any time. Outside coaches may only provide individual assistance to their players during US Squash sanctioned tournaments.   

If you have a reservation for a lesson, clinic or are enrolled in any program provided by the Specter Center instructors, there is a 24-hour cancellation policy. Should you cancel within the 24-hour period, you are responsible to cover the full cost of the program. This includes but is not limited to lessons, clinics and any other form of service provided.  

2.5.1 Tipping  

You are not required to tip nor are employees permitted to accept tips for their services.   

2.6 Bag Storage/Personal Property  

The Specter Center will not be responsible for members and guests’ personal belongings. We discourage bringing valuable personal property into the facility. We will not be held responsible for any lost or stolen item that goes missing within the facility. During events, all sporting bags and equipment must be stowed in the bag storage drops. The Specter Center staff reserve the right to move bags from hallways and walkways to bag storage area, as a safety precaution. If a player is on court and wishes to have their bag next to the court, the bag must be placed on the outside of the back wall up against the glass on the wooded section.   

2.7 Lost and Found  

Lost and found items will be kept at the lost and found area for a period of up to one week. Items left after one week will be discarded or donated to Goodwill or the Salvation Army.  

2.8 Event Policies  

2.8.1 US Squash Events  

As the national squash center and Headquarters of US Squash, the Specter Center will be the primary host site of many national tournaments, community activities and programs, and smaller events. During tournaments and events hosted at the Center, minimal to no courts may be available. We reserve the right to block-off courts for these events and will do our best to communicate the court availability or access restriction as early as possible.   

2.8.2 Group Bookings and Parties 

All participants and spectators must adhere to facility check-in processes and general facility policies and procedures. Failure to do so may result in an individual being escorted off the premises or affect a groups potential usage for future events.   

2.9 Food and Beverage  

Alcohol – no outside alcohol is allowed in the Specter Center. If you are caught with alcohol that was not provided to you from an on-site catering staff, you will be asked to dispose of it, and/or to leave the building.   

Apart from sports drinks and light energy snacks, food and beverage from outside of the Arlen Specter US Squash Center (“Specter Center”) is prohibited.  The Specter Center has on-site vending machines, provided through a third-party partner, Canteen Compass Group, which offer a wide variety of drink and snack options. These vending machines are located in the concessions area (in the center of the facility under the mezzanine). Our preferred catering partner is 12th Street Catering, who are available to organize and coordinate any food and beverage needs/requests for events, tournaments, etc., when provided with sufficient notice.  12th Street contract these services directly with our members, guests and customers.  Outside of these arrangements, the Specter Center/US Squash does not directly offer food and beverages to its members and guests. 

There are a variety of food and beverage establishments in University City and the Philadelphia area, many within walking distance of the Specter Center. 

2.10 Cell Phone Usage  

Cell phone usage is allowed in the common spaces of the facility such as the reception, Champions’ Deck, and office spaces. Usage of cell phones on the mezzanine floor must be limited during regular hours. There is to be no voice use of cell phones on the mezzanine floor during events, so as to not distract participants and referees. Anyone needing to use their cell phone should remove themselves to a private area (such as outside the building or the Champions’ Deck area) and handle their call quickly and unobtrusively.   

Cell phone usage is prohibited at all times within the locker room spaces. This is to protect the privacy of all of our members and guests.   

2.11 Video and Picture Disclaimer  

As a member or guest of the Center, I give my consent for photographs or videos taken at the Specter Center to be used for publicity purposes: including but not limited to on the Specter Center and US Squash websites, social media, in brochures and flyers and news releases, and in presentations to future prospective program participants. I understand that I will receive no compensation for such uses. I retain the right to have any photographs discontinued from use in any or all of the above venues upon request, and if, at any time, I wish my photograph(s) to be discontinued from any of the above, it is my responsibility to contact the program director in writing to make this request.  

2.12 Reciprocity   

At this time, the Specter Center does not have any reciprocal relationships with other facilities. Should this change, the policies for use of facilities and services will be created.  

2.13 Parking  

Parking is at the sole discretion of the member or guest.  US Squash and the Specter Center are not responsible for parking violations, towed or damaged vehicles while members and guests utilize our facility.  

2.14 Equipment Loaners and Rentals  

Members and guests can use their ID to check-out equipment from the Front Desk or Pro Shop.  All equipment must be returned before the player exits the building.  In the event of damage, theft, or loss of equipment, the responsible party will be billed.  

2.15 Pro Shop 

2.15.1 Returns and Purchases  

The Specter Center Pro Shop will accept returns and exchanges within seven days of your purchase. When you return an item, you need the receipt, and it needs to be unworn or used.   

2.15.2 Stringing Machine

The stringing machine located in the Pro Shop is only to be used by employees/Team USA members. Members/Guests who want their racquets restrung must drop off their racquets at the Front Desk and fill out a restringing form.  

Payment will be processed at the time you drop-off your racquet(s). 

We do not re-string racquets with signs of damage to the frame or racquets we believe are in need of repair, as they are likely to break under the pressure of new strings. 

If you choose to bring your own string, the Specter Center will not be responsible or liable if the strings break. 

There is no warranty on our restring service.  

If you request your racquet to be restrung outside of the tension range recommended by the manufacturer, the Specter Center will not be responsible or liable for any damage caused to the racquet by restringing. 

All racquets are inspected before being accepted. The Specter Center reserves the right to reject any racquet, at any time. If payment has been taken before the racquet is rejected, you will be issued a refund. 

2.16 Smoking

Smoking is prohibited in the Specter Center facility and immediate outside of its doors. Act 27 of 2008, The Clean Indoor Air Act (CIAA) regulates smoking in public places and workplaces across the Commonwealth of Pennsylvania. The CIAA does not permit smoking in a sports or recreational facility. Should you wish to smoke outside of the facility we require that you are at least 20 feet from any doorways around the facility.  

2.17 Pets  

The Specter Center is responsible for assuring the health and safety of all employees, members and guests. In keeping with this objective, the Specter Center does not permit household pets to be brought into the facility. Animals may pose a threat of infection and may cause allergic reactions to people around them. Some employees, members and guest may feel threatened or be distracted by the presence of animals, particularly dogs.   

An employee, member or guest who requires the help of a service animal (defined by 28 CFR 36.104 as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability”) will be permitted to bring a service animal into the facility, provided that the animal’s presence does not create a danger to others and does not impose an undue hardship upon the company. An animal may be excluded from the facility if it: causes any person to experience allergic reactions, fear, or any other physical or psychological discomfort. Any individual with a grievance regarding an animal at the facility should bring the matter to the attention of management immediately.  

2.18 Solicitation and Outside Materials  

Our solicitation policy outlines restrictions for distributing materials and soliciting funds, donations and signatures in activities or groups while at the Center and/or to its members and guests.   

We do not allow solicitation in any form of requesting money, support or participation for products, groups, organizations or causes which are not explicitly approved by the Specter Center. These include but are not limited to:  

  • Promotions for other squash facilities or programs 
  • Seeking funds or donations 
  • Asking for signatures for a petition  
  • Selling merchandise or services  
  • Requesting support for a political candidate 
  • Engaging in religious proselytism  

Distribution refers to verbal requests, disseminating literature or material for commercial or political purposes.  

2.19 Weapons  

Members, guests and employees may not, at any time while on the premises, possess or use any weapon. Weapons include, but are not limited to, guns, knives, or blades over four inches in length, explosives, and any chemical whose purpose is to cause harm to another person.  

Regardless of whether a member, guest or employee possesses a concealed weapons permit or is allowed by law to possess a weapon, weapons are prohibited on the company property.   

Possession of a weapon can be authorized by the company’s president to allow security personnel or a trained employee to have a weapon on company property when this possession is determined necessary to secure the safety and security of company employees. Only the president & CEO, or the designee of the president & CEO, may authorize the carrying of or use of a weapon.  

2.20 TEAM USA Usages/Facilities  

Team USA facilities are for the exclusive use of the professional athletes only. If you see any persons using specific rooms designated to the Team USA, please inform the front desk or a member of management immediately.  

3.0 Membership Information and Expectations  

3.1 Membership  

3.1.1 Privacy – Personal information 

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. As a member you will be opted into our email lists for club updates. Should you wish to opt out please let the Membership Director know directly. We will not sell your personally identifiable information to anyone.  

3.1.2 Payments  

Payments for all memberships, and services such as lessons, clinics or event packages, are due at the time the program is reserved or initiated. The on-file credit card will be charged automatically. Should there be an issue with card payment the accounting department will contact the owner of the account and will require a new payment immediately. We reserve the right to turn you away from a service should payment be not resolved by the time of its date.  

3.1.3 Leave of Absence Policies  

Members must submit a Leave of Absence / Resignation Request Form to the Membership Director. A medical Leave of Absence may be granted if the following conditions are met: There exists or will exist a medical condition that will prevent the member from playing squash for at least three (3) continuous months or more, during the squash season which shall be from September through April.  

Continuous requests for a leave of absence may result in termination of membership.   

It is at the manager’s discretion, to revise, alter, or otherwise terminate this policy at any time.  

3.1.4 Upgrades and Down-Grades  

Members may upgrade their membership to a higher level at any time if there are additional positions available in that membership category. Members in good standing may downgrade their membership to a desired level with thirty (30) days notice, pending additional positions being available in the lower category.

3.1.5 Resignations

Any member in good standing must submit their resignation in writing to the Membership Director thirty (30) days prior to the resignation date. Members who resign shall lose all member rights to the Specter Center.

3.1.6 Minors

Members under the age of 18 years old must have an adult listed on their membership account.   
Unless enrolled in a specific program supervised by Specter Center staff, minors under the age of 14 must be accompanied by their parents or legal guardian.  Parents dropping off minors under the age of 14 who are participating in programs or for general court reservations must be checked-in and checked-out by their parent or legal guardian.  The Specter Center and its agents are not responsible for minors or the acts of minors who are left unsupervised. 
In consideration of a child being allowed to participate in Specter Center programs and related activities, the parent or guardian of the minor:   

  • Acknowledges and fully understands that the child will be engaging in sports activities where he/she could be injured. Further that there may be other risks not known to me or not reasonably foreseeable at this time.   
  • Assumes all foregoing risks and accepts personal responsibility for the damages following such injury.   

The undersigned has read the above waiver and release, understands that they have given up substantial rights by signing it and sign it voluntarily.  

3.1.7 Guests 

Members are responsible at all times for any guest that they have present with them in the facility.  There is a $9 guest fee per visit, which will be billed to the member.   

3.1.8 Sportsmanship and etiquette   

The Specter Center upholds all standards written and followed by US Squash. Therefore, sportsmanship and etiquette are an important requirement within the facility. As a member or guest at the facility, you are expected to follow the US Squash code of conduct regulations and sportsmanship guidelines set out by US Squash policies.   

3.2 Donations  

US Squash is a 501c3 nonprofit membership organization which relies on the support of the squash community to fulfill our mission. 
We are proud of the services we deliver from our support of our Community Initiative Programs, accredited tournaments, and leagues to hosting national championships, and fielding National Teams and providing the Club Locker technology that powers it all. These are just a few of the many services we provide, however we could not provide it without your support. 
We welcome donations toward the Specter Center Community Fund, which supports sponsored memberships and Community Initiative programs at the Specter Center. 

4.0 Guest and Visitor Conduct 

As a guest in the Specter Center, we require you to uphold the standards of a member while visiting the facility and follow Specter Center and US Squash policies at all times. All membership information and expectations listed above are important to abide by and follow. Should you choose not to follow these policies the Specter Center staff and management reserve the right to escort you off the premises and potentially ban you from further facility access or use.  

5.0 Waiver/Release for Communicable Diseases Including Covid-19

In consideration of being allowed to participate in Arlen Specter US Squash Center programs and related events and activities, the undersigned acknowledges, appreciates, and agrees that:  

  • Participation includes possible exposure to and illness from infectious diseases including but not limited to MRSA, influenza, and COVID-19. While particular rules and personal discipline may reduce this risk, the risk of serious illness and death does exist; and,  
  • I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,  
  • I willingly agree to comply with the stated and customary terms and conditions for participation as regards protection against infectious diseases. If, however, I observe and any unusual or significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of the nearest official immediately; and,  
  • I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND HOLD HARMLESS Arlen Specter US Squash Center, their officers, officials, agents, and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and if applicable, owners and lessors of premises used to conduct the event (“RELEASEES”), WITH RESPECT TO ANY AND ALL ILLNESS, DISABILITY, DEATH, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF RELEASEES OR OTHERWISE, to the fullest extent permitted by law.  



This is to certify that I, as parent/guardian, with legal responsibility for this participant, have read and explained the provisions in this waiver/release to my child/ward including the risks of presence and participation and his/her personal responsibilities for adhering to the rules and regulations for protection against communicable diseases. Furthermore, my child/ward understands and accepts these risks and responsibilities. I for myself, my spouse, and child/ward do consent and agree to his/her release provided above for all the Releasees and myself, my spouse, and child/ward do release and agree to indemnify and hold harmless the Releasees for any and all liabilities incident to my minor child’s/ward’s presence or participation in these activities as provided above, EVEN IF ARISING FROM THEIR NEGLIGENCE, to the fullest extent provided by law.  

6.0 Release of Liability and Waiver Agreement

I hereby relieve, release, and forever discharge and agree to indemnify and hold harmless the Arlen Specter US Squash Center and United States Squash Racquets Association, Inc. (“US Squash”), their servants, agents and employees from any and all claims and demands of every kind and character from injury to my person or damage to property as a result of my participation at the Arlen Specter US Squash Center in US Squash accredited programs, tournaments, competitions and events. I agree to carry primary medical insurance and abide by all US Squash policies including the Code of Conduct.   

I also agree that as a condition of and in consideration of acceptance of entry in US Squash accredited events, the Arlen Specter US Squash Center, US Squash and/or the Competition may use or assign photographs, videos, audios, broadcasts, internet, film, new media or other likenesses of me participating in the competition for the promotion, coverage or benefit of the competition, sport, or the association. Those likenesses shall not be used to advertise a product and they may not be used in such a way as to jeopardize amateur status. I hereby expressly and irrevocably waive and release any rights in connection with such use, including any claim to compensation, invasion of privacy, right of publicity, or to misappropriation.  

I have read this Release of Liability and Waiver Agreement, fully understand its terms, understand that I have given up substantial rights by signing it, and sign it freely and voluntarily without any inducement.  

The undersigned agrees to follow Arlen Specter US Squash Center Terms and Conditions, and by signing indicates their acceptance of the Waiver/Release for Communicable Diseases including COVID-19, and their acceptance of the Release of Liability and Waiver Agreement.